| CODE | LAS2087 | ||||||
| TITLE | Effective Organisational Communication | ||||||
| UM LEVEL | H - Higher Level | ||||||
| MQF LEVEL | 6 | ||||||
| ECTS CREDITS | 4 | ||||||
| DEPARTMENT | Centre for the Liberal Arts and Sciences | ||||||
| DESCRIPTION | Effective organisational communication is more than the ability to speak or write well - it is the strategic capability to connect, influence, and collaborate in a fast‑moving organisational world. This unit equips learners with the essential knowledge, skills, and competences required to communicate with clarity, confidence, and impact across diverse business and non-business contexts. Participants will build a strong foundation in communication theory, organisational dynamics, and audience awareness, enabling them to understand not just what to communicate, but why, how, and to whom. Through practical exercises, real‑world scenarios, and reflective activities, learners will develop core communication skills including active listening, questioning, feedback and digital professionalism. The unit also cultivates higher‑order competences such as critical thinking, adaptability, and ethical judgement — the capabilities that differentiate competent communicators from exceptional ones. Learners will explore how to navigate cultural differences, manage conflict constructively, and tailor communication to different stakeholders, channels, and organisational situations. By the end of the programme, participants will be able to communicate with purpose, network, build stronger relationships and contribute more effectively to collaborative work, leadership conversations, and organisational success. Learning Outcomes: 1. Knowledge & Understanding By the end of the unit the student will be able to: • Explain key communication models and how they apply in Organisational settings; • Describe organisational structures, stakeholder expectations, and communication flows; • Recognise cultural, contextual, and digital factors that shape communication effectiveness; • Knowing how organisations function and how communication flows vertically and horizontally; formally and informally; • Identify organisational communication barriers and strategies to overcome them; • Enhance digital communication norms and channels, response expectations, and digital professionalism; • Learn business writing conventions: email etiquette, report structures, tone, clarity, and conciseness; • Enable awareness on intercultural communication: cultural differences in tone, hierarchy, directness, and non‑verbal cues; • Describe the role of ethical communication: transparency, confidentiality, fairness, and integrity. 2. Skills By the end of the unit the student will be able to: • Demonstrate active listening, questioning, and summarising techniques; • Communicate clearly and concisely in written, verbal, and digital formats; • Deliver structured presentations to enhance engagement; • Give and receive feedback constructively; • Develop non‑verbal communication skills: body language, tone, pace, and presence; • Manage conflict and difficult conversations with assertiveness and professionalism; • Adapt communication style to audience, purpose, and context; • Use critical thinking to interpret information and craft meaningful messages; • Communicate ethically, responsibly, and with sound professional judgement; • Negotiate and influence through framing ideas, building alignment, and managing resistance; • Network effectively through rapport building and relationship management. |
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| ADDITIONAL NOTES | Pre-Requisite knowledge, skills and competences: Organisational communication awareness and context: Knowing how organisations function, who stakeholders are and how communication flows through various channels. | ||||||
| STUDY-UNIT TYPE | Lecture | ||||||
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The University makes every effort to ensure that the published Courses Plans, Programmes of Study and Study-Unit information are complete and up-to-date at the time of publication. The University reserves the right to make changes in case errors are detected after publication.
The availability of optional units may be subject to timetabling constraints. Units not attracting a sufficient number of registrations may be withdrawn without notice. It should be noted that all the information in the description above applies to study-units available during the academic year 2025/6. It may be subject to change in subsequent years. |
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